One of the new ways of increasing conversion on your e-commerce store is to add live chat to your site. From our experience and stats a live chat will nearly always result in a conversion.
However, not managing a chat session will usually result in the customer looking else where. You can then use the common questions users are asking to apply make changes to the content of your site to reduce the chat usage rate.
A quick and easy method is to use Zopim which is free for one operator within certain limits.
However, as soon as you want advanced features and more operators then this gets very expensive. I have put together a list of alternative PHP/MySQL chat applications that can be integrated into any PHP website/e-commerce store.
- PHP – Live Chat
<img class="alignnone size-full wp-image-733" src="https://www.zone1creative project team management.co.uk/wp-content/uploads/2015/01/chat0.png” alt=”chat0″ width=”590″ height=”300″ srcset=”https://www.zone1creative.co.uk/wp-content/uploads/2015/01/chat0.png 590w, https://www.zone1creative.co.uk/wp-content/uploads/2015/01/chat0-300×153.png 300w” sizes=”(max-width: 590px) 100vw, 590px” />
- Live Chat – PHP AJAX Real Time Chat System
- PHP Live Chat (PHP, WordPress, Joomla, Drupal,…)
- Smooth Ajax Chat
- PHP Chat with Web- & Windows Clients – VisitorChat
- In Chat Standalone PHP version